We know you're here to get better. Patient Financial Services is here to make the billing process as painless as possible.

Patient Financial Services is made up of several departments: Admitting and Registration as well as the Patient Business Office, which is responsible for all billing and collections.

When you receive services at Tillamook County General Hospital (TCGH), we open a patient account in your name where we record all financial transactions related to your care. If you have given us health plan information, we will submit a claim on your behalf and will keep you informed of the outcome. Payment of your co-pay and deductible is expected at the time of service. Note that most doctors are independent practitioners and are not hospital employees or agents. They will bill you and/or your health plan company separately.

If you have questions or concerns, please call Customer Service Department at 503-815-2306. You can also fax us at 503-815-2330.

Understanding Your Statement
Please pay close attention to the "Important Message" box located on the upper right hand side of your statement. Our Patient Business Office may use it to provide information or ask you to:

• Contact your health plan company
• Apply for financial assistance
• Contact our billing office
• Make a payment

If you have health plan coverage, we will bill your health plan and send you a statement. Once your health plan company has processed your claim, we will send you another statement if you have a remaining balance due.

If you do not have health coverage, the first statement you receive is your bill.

Full payment is due when you receive a bill requesting payment. If you need to make other financial arrangements, please call our Customer Service Department.

Paying Your Bill
Our financial counselors can help you figure out your health plan coverage, apply for government aid or make payment arrangements.

We are also happy to provide you with an itemized billing statement. Language translation services are available upon request.

We accept VISA, MasterCard, Discover and American Express. We can also arrange short-term and/or long-term payment plans as needed.

Financial Assistance Policy (policy PDF)
At Tillamook County General Hospital, we're committed to keeping you healthy. As a result, your ability to pay should never stop you from seeking needed care.

When you come to us for treatment, our Patient Financial Services department will be happy to talk to you about payment options. Our financial assistance policies state that:

• If you are uninsured, you will receive an automatic discount for 5% from the total charges on your bill.
• Tillamook County General Hospital is an outreach facility for the Oregon Health Plan (OHP). Specially trained staff can help you apply for OHP if you appear to meet the requirements. If you believe you can't pay your hospital balance and you don't qualify for other programs, our Financial Assistance Program may be an option.
• Financial Assistance is a program that can reduce or eliminate your balance at Tillamook County General Hospital if your situation meets our hardship criteria. But please don't delay. Many financial assistance programs, including OHP and Financial Assistance, have an application and screening process. It is essential that you apply as early as possible for OHP. Please call the Business Office at 503-815-2306 soon so we can move quickly to help you.

For more information, please call us during normal business hours at 503-815-2306. You also may want to review the patient billing brochure below, which is available throughout our hospital.

        Your Patient Account (English) - 246 KB

        Your Patient Account (Spanish) - 2.91 MB